Shipping & Delivery

We offer Same Day Local Delivery and Free In-store Pickup for orders placed before 2 PM.

• Same Day Local Delivery: $99 — Delivered by our third-party delivery partner within the delivery area.
• In-store Pickup: Free — Ready for pickup same day.

For custom orders, pre-orders, or out-of-stock items, delivery time ranges from 4–10 weeks. We will notify you in advance.

Out of Stock, Custom Order, Pre-order

For Pre-order, out-of-stock, and custom orders, the delivery time will range from 4 weeks to 10 weeks depending on the manufacturing status. We will inform you about the time frame in advance.

Shipment to P.O. Boxes or APO/FPO Addresses

Thao Homeships to addresses within the US and US Territories, except APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Thao Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Thao Homeis not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.Thao Home will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: contact us via email at support@thaohomestore.com.We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Contact & Location Information

• Store Name: Thao Home
• Email:support@thaohomestore.com

Risk-Free Guaranteed

At Thao Home, we make it easy. Test our quality and style with a 30-day return policy. With our 30-day return policy, you have ample time to experience our commitment to quality craftsmanship and contemporary style firsthand. So go ahead, embrace the freedom to reimagine your home, knowing you can love it, or return it effortlessly.

30-Day Return Window

You may request a return or exchange within 30 days of receiving your item. Please retain the original packaging to facilitate the returns process.

Product Conditions

To qualify for a return:

• Items must be unused
• Items must be returned in their original packaging
• Items must be in resalable condition without damage or signs of assembly

Items not eligible for return:

• Missing original packaging
• Custom-made or made-to-order
• Fully or partially assembled
• Damaged or altered, impacting resale

Return & Refund Journey

I. How to Start Your Return

• Email Us: Contact support@thaohomestore.com
• Provide Proof: Include your order number, confirmation email, or invoice.
• Explain & Show: Clearly state your reason for return and attach photos of the item.
• Next Steps: We'll review your request and reply with confirmation and return instructions.

II. Our Refund Process

• Inspection: Once your item is received, we'll inspect it—please allow up to 7 business days for inspection and refund processing.
• Notification: We'll email you to confirm receipt and whether your refund is approved.
• If Approved: Your refund will be processed to your original payment method.
• Timeline: Please allow up to 5 business days from refund confirmation for funds to appear.

Exceptions & Partial Refunds

• Quality Issues: For items arriving damaged or defective (contact us within 7 days of delivery with proof), we cover return shipping for a replacement, repair, or full refund at no extra cost.
• Customer Choice Returns: If you're returning an item for a reason other than a defect, you should be responsible for the return shipping costs.
• Item Condition for Full Refund: To receive a full refund, items must be returned in their original, undamaged condition, including all components and packaging. Returns with damaged or missing items may be subject to a partial refund or a restocking fee of up to 25%.

Cancellations

You may cancel your order within 24 hours of placing it.

• Within 24 Hours: If your order has not yet been shipped, you will receive a full refund.
• After 24 Hours (if Shipped): Once an order has been shipped, it cannot be canceled. If you wish to return the item upon delivery, please follow our return procedure, and remember return shipping costs will be your responsibility.
• Custom Orders: All custom-made orders are final and cannot be canceled after placement.

Contact Information

• Store Name: Thao Home
• Email: support@thaohomestore.com