Refund policy

Risk-Free Guaranteed

At Thao Home, we stand behind our products with a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery, subject to the conditions below.

30-Day Return Window

You may request a return or exchange within 30 days of receiving your item. Please retain the original packaging to facilitate the returns process.

Product Conditions

To qualify for a return:

Items must be unused
Items must be returned in their original packaging
Items must be in resalable condition without damage or signs of assembly

Items not eligible for return:

Missing original packaging
Custom-made or made-to-order
Fully or partially assembled
Damaged or altered, impacting resale

Return & Refund Journey

I. How to Start Your Return

Email Us: Contact support@thaohomestore.com
Provide Proof: Include your order number, confirmation email, or invoice.
Explain & Show: Clearly state your reason for return and attach photos of the item.
Next Steps: We'll review your request and reply with confirmation and return instructions.

II. Return Shipping Responsibility

Unless the return is a result of a confirmed defect or damage caused during shipping, you will be responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost or damaged in return transit.

III. Our Refund Process

Inspection: Once your item is received, we'll inspect it—please allow up to 7 business days for inspection and refund processing.
Notification: We'll email you to confirm receipt and whether your refund is approved.
If Approved: Your refund will be processed to your original payment method.
Timeline: Please allow up to 5 business days from refund confirmation for funds to appear.

Exceptions & Partial Refunds

Quality Issues: For items arriving damaged or defective (contact us within 7 days of delivery with proof), we cover return shipping for a replacement, repair, or full refund at no extra cost.
Customer Choice Returns: If you're returning an item for a reason other than a defect, you should be responsible for the return shipping costs.
Item Condition for Full Refund: To receive a full refund, items must be returned in their original, undamaged condition, including all components and packaging. Returns with damaged or missing items may be subject to a partial refund or a restocking fee of up to 25%.

Cancellations

You may cancel your order within 24 hours of placing it.

Within 24 Hours: If your order has not yet been shipped, you will receive a full refund.
After 24 Hours (if Shipped): Once an order has been shipped, it cannot be canceled. If you wish to return the item upon delivery, please follow our return procedure, and remember return shipping costs will be your responsibility.
Custom Orders: All custom-made orders are final and cannot be canceled after placement.