Help Center

Our warehouse is located in California, and we use FedEx and UPS for delivery. The specific delivery times are as follows:In-stock items: 3-10 days (delivery time varies depending on distance)Backordered items: 4-8 weeksCustom orders: 8-10 weeks

If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t been shipped yet, please contact us ASAP with your new delivery address.

We will accept changes or the cancellation of your order for items that have not been processed by US warehouse yet. If the items are dispatched but you haven’t received the package, please tell the carrier and refuse to pick up the package, and then contact our customer service via email or call to change or cancel your order. However, service charge will be involved and you can refer to Returns and Exchanges for more details.*Please Note In-stock merchandise typically ships within 2–3 business days from the time an order is processed. Custom products are made just for you and therefore cannot be canceled.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.